There are no fees to install the COMTRUST Federal Credit Union
Mobile Deposit App. However, fees may apply for non E-Checking Accounts. A full fee schedule can be
obtained online or by request. Also, standard wireless carrier data and charges apply; so please make sure
you understand the terms of your mobile agreement before using the Mobile Deposit App.

Unfortunately at this time, business accounts are not eligible for Mobile Deposit Capture

In order for your submitted check to be processed it must be properly endrosed. Checks that are not properly endorsed will be rejected and  you may be subject to a fee outlined in your fee disclosure. On the back of the check all payees must :

1. Write "For Mobile Deposit to COMTRUST FCU Only"
2. All payees sign their name
3. Write the account number and account type that you want the check deposited in.
4. Write the date the check was endorsed.

EXAMPLE

For Mobile Deposit to
COMTRUST FCU Only

John Smith

12345678 - Checking
07/01/2019

Yes! Mobile Deposit utilizes notifications to inform you if the check was submitted successfully, if there was a problem with the deposit request, and other important information. Each user must turn on notifications. In the App, simply click on "Notifications" and click on "Receive Notification on this Device"

The credit union cannot be responsible for any delays for unaddressed notifications.

You can deposit any single-party, domestic check ( written on a U.S. Institution) made payable to the owner(s) of a COMTRUST Federal Credit Union account.

The following items cannot be processed through Remote Deposit:
1. Any item written or drawn on your COMTRUST Federal Credit Union account.
2. Any item payable to any person or entity other than you or a joint owner.
3. Any item that is stamped with a “non-negotiable” watermark.
4. Any item that contains evidence of alteration to the information on the check.
5. Any item drawn on a financial institution located outside the U.S. or not payable in U.S. dollars.
6. Any third party check. (Any check that is payable to another party and then endorsed to you by that party)
7. Any item that is dated more than six (6) months prior to the date of the deposit.
8. Any item that is incomplete.
9. Any item previously converted to a substitute check, as defined in Reg CC.
10. Any item that is a remotely created check, as defined in Reg CC.
11. Any item that is post-dated or presented with a date in future.
12. Savings Bonds or Money Orders, Travelers Checks, Home Equity Line of Credit Checks, or Credit Card Advance Checks
13. Checks previously submitted for deposit.
14. Checks purported to be a lottery or prize winning.

All new users will have a $1000 per day limit and a $1000 single
check limit. Users will also have a $4000 rolling 30 day limit. As noted above, holds may apply to the deposit.
Established users may be approved for higher limits after review.

You may deposit up to 5 checks per day. As noted above, the
combined amount of the checks cannot exceed the daily amount limit.

As outlined in your Mobile Deposit Agreement, once you
confirm the check has been deposited into your account, you should prominently mark on the front of the item
“Mobile Deposit (DATE)” and securely store the original check at least thirty (30) days. After 30 days, you
should shred the item.

Yes! Once you have submitted
a check for deposit, you can track its progress in the “Review” area of the App.

Here are the different progress statuses

IN REVIEW :  The check has been submitted and is scheduled for credit union review.

APPROVED :  The check has been approved for deposit and will be deposited by the end of the next
business day. Be sure to look at your notifications to see if any hold will be applied.
Once the check is deposited, any holds will be reflected in your online account
balances in the “actual” and “available” balances.

REJECTED : The check was rejected and cannot be processed for deposit. You will be sent a
notification giving an explanation. You can also call the credit union for more
information.