Privacy Policy & Disclosures

Privacy Policy Statement

The management, staff and officials of COMTRUST Federal Credit Union recognize the need to keep sensitive information secure and confidential for all of our members, joint account owners, beneficiaries and visitors to our website. We are committed to protecting your privacy. We believe that all personal and financial information specific to you that you provide to us through any means constitutes personal information. In order to insure protection of your privacy, we have adopted a Privacy Policy Notice and a Website Privacy Policy.

Website Privacy Policy

COMTRUST Federal Credit Union recognizes the importance of protecting the privacy of personal information about you, our members and others who visit our website. We believe that all personal and financial information specific to you that you provide to us through any channel constitutes personal information. You may give us personal information when you apply for membership, request a product or service, when you use online banking (Online Banking Account Access and Bill Payment) or when you send us email. To ensure that your application and/or transaction remain confidential, the information is sent to us in a secure session utilizing Secure Socket Layer (SSL) encryption. You can also help maintain the security of your information by not sharing your ID or password with anyone, by changing your password regularly, and by remembering to sign off.


This policy describes our information gathering and disclosure practices for our Internet Website and email obtained at


  • Our website utilizes online applications for consumer loans, bill payment, credit cards and membership. The information you supply to us is used only to process the application, service the account and provide you with credit union membership benefits.
  • Access to your online personal information is restricted. Your personal information can only be accessed by COMTRUST Federal Credit Union personnel responsible for completing your request and/or transaction. Subsequent access to your information by credit union personnel is done to complete additional requests or transactions that you have authorized.
  • If you send us information by email, we will retain the communication for a period of time in order to ensure quality member service. This information is used by our staff to assure that we have adequately addressed your inquiry and to handle any follow up questions you may have. Your email address will not be sold, nor will it be shared with others outside the credit union, unless we are required to do so by law.
  • Information we collect about you. We collect the information we need to provide the products and services you request from us in a safe and sound manner. For example, when you apply for an account or loan with COMTRUST Federal Credit Union, we collect your name, your address, your social security number, and sufficient information about you to evaluate your ability to meet your financial obligations to us.
  • Our servers collect standard, non-identifying information about visits to our site, such as date and time visited, domain name, number of times a page is visited, length of user session, etc. This information is used to compile standard statistics on site usage and to evaluate the usefulness of our site.
  • Information we share about you. All Credit Union staff and volunteers are trained to keep your personal information confidential. We maintain secure physical premises and up-to-date security features on our on-line systems. If we disclose information about you to third parties for the purposes of providing or marketing our products or services, we require those parties to sign agreements that they will keep your information confidential. Those third parties will disclose information about you only with your permission, as required by law, or as necessary to provide products or services that you request.
  • COMTRUST Federal Credit Union stores no member or account information on our web server, which is accessed by the public. All on-line banking sessions and bill pay transactions are authenticated and encrypted with the highest level of security protection available.
  • COMTRUST Federal Credit Union uses cookies with online banking as a means of maintaining the integrity of your session. Cookies are files placed on your computer by a website that allows it to monitor your visit. They are required in order for Bill Payment to function properly. The credit union does not use information transferred through cookies for any marketing or promotional purposes, nor will the information be sold or shared with others outside the credit union, unless we are compelled to do so by law.
  • You may have access to your information. As a member of our credit union, you may review your information and make changes to ensure that our records are complete and accurate.
  • COMTRUST Federal Credit Union does not endorse nor control the external Internet websites which may be found as links from our website nor other sites to which they may link. The credit union does not control any specific commercial product or service these external Internet websites mention. Further, this credit union does not guarantee the accuracy, completeness, timeliness or correct sequencing of information their pages contain. Websites, such as Members Financial Services, feature their own privacy policy. COMTRUST has a privacy policy agreement with CUNA.


By using this website, you signify your acceptance of the COMTRUST Federal Credit Union Website Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. Please check this page periodically for changes.

Protecting your privacy is an on-going process for us. We will continue to review the measures we take to protect the privacy, confidentiality and security of your personal information. If you have any questions that are not answered in this policy or if you require additional explanation, please contact us.


Why is there a policy?

  • Financial companies choose how they share your personal information. Federal law gives
    consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we
    collect, share, and protect your personal information. Please read this notice carefully to understand
    what we do.

What type of information is collected?

The types of personal information we collect and share depend on the product or service you have
with us. This information can include:

  • Social Security number and account balances
  • credit history and credit scores
  • income and payment history

When you are no longer our member, we continue to share your information as described in this

How is my personal information used?

All financial companies need to share members’ personal information to run their everyday
business. In the section below, we list the reasons financial companies can share their members’
personal information; the reasons COMTRUST Federal Credit Union chooses to share; and whether
you can limit this sharing.

For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies Yes Yes
For our affiliates’ everyday business purposes – information about your transactions and experiences No We don't share
For our affiliates’ everyday business purposes – information about your creditworthiness No We don't share
For nonaffiliates to market to you No We don't share

How does COMTRUST Federal Credit Union protect my personal information?

  • To protect your personal information from unauthorized access and use, we use
    security measures that comply with federal law. These measures include computer
    safeguards and secured files and buildings.

How does COMTRUST Federal Credit Union collect my personal information?

We collect your personal information, for example, when you

  • open an account or make a wire transfer
  • show your government-issued ID or provide account information
  • show us your driver's license

We also collect your personal information from others, such as credit bureaus,
affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes
    – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State law and individual companies may give you additional rights to limit sharing.

What is COMTRUST's definition of Affiliates?

Companies related by common ownership or control. They can be financial and
nonfinancial companies.

  • COMTRUST Federal Credit Union has no affiliates

What is COMTRUST's definition of Nonaffiliates?

Companies not related by common ownership or control. They can be financial and
nonfinancial companies.

  • COMTRUST Federal Credit Union does not share with our nonaffiliates so they
    can market to you.

What is Joint Marketing?

A formal agreement between nonaffiliated financial companies that together market
financial products or services to you.

  • Our joint marketing partners include insurance companies.


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